YOUR ULTIMATE GIFTING DESTINATION

All budgets, all beauty needs, all in one place!

To follow your order, you simply have to log in to your personnal account or directly on the website https://www.yvesrocher.ca/my-personal-space. To sign in, use your customer number and your access code (your registered phone number). Then, click on "Continue". Your orders immediately appear on the screen and you can track the progress to know where your order is at the moment.

Note: You can track your order only once it has been shipped ; you will be informed by email when the parcel leaves our warehouse.

The conditions to be elligible to free shipping is $50 unless we are in a promotional period of free shipping! Below the free delivery threshold, the shipping costs are $9.95 for each order. Please note that the minimum order amount is $15.

Your order is delivered within 3 to 4 business days on average. For more remote areas, up to 10 business days are necessary. You can follow its progress on the website https://www.yvesrocher.ca/my-personal-space.

You may return or exchange a product ordered on the Site within three (3) months of the date of the order. Any refund or exchange will be subject to the product being returned by mail, accompanied by the purchase invoice and the return slip on the back of the invoice duly completed, all at the following address: Yves Rocher North America Inc. 2199 boul. Fernand-Lafontaine Suite 300 Longueuil (Québec), J4G 2V7, You are responsible for the shipping return cost, but no other additional costs will be charged to you.

When you place your order, you can change the delivery and billing address to put the one you want: at work, at your friends or family's, at your neighbors'. Just make sure that the billing address matches the one registered to your credit card.

Due to the ongoing disruption of Canada Post services, only orders destined for P.O. boxes are affected ; we recommend you use an alternate address when possible. There is no impact on other orders, as these will be handled by UPS. Rest assured that we are committed to providing you with the best service and feel free to reach out to our Customer Service for additional information.