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0Personal information is information that can identify you directly or indirectly. For example, your first name, last name, date of birth, postal or e-mail address, customer number, purchase history...or the IP address of your computer etc.
A processing of personal information is any operation or set of operations performed on personal information. For example, collecting, recording, consulting, analyzing personal information are processing of your personal information.
Why this policy
Personal information processed
Why we process your information
How long we retain your information
Commercial offers
Data recipients
Protection for minors’ information
Social networks and data
Video protection in store
Security of your information
Stockage de vos données
Your rights on your data
How to exercise your rights
Use of cookies
Our company Yves Rocher Amérique du Nord Inc. would like to assure you of its commitment to respect the trust you have placed in us and to apply the regulations in force in Canada regarding the protection of personal information.
This Privacy Policy informs you of the conditions under which Yves Rocher North America Inc., collects and uses your personal information. This Policy supplements the information provided to you when you submit your information to us by filling out a form. For example, when you create a customer account on one of our websites, or when you join our loyalty program.
The data controller processing your personal information is Yves Rocher North America Inc. - 2199 Fernand-Lafontaine Boulevard, Longueuil, QC, J4G 2V7 – Canada.
This Privacy Policy applies to information collected in-store, by mail or by telephone when you contact our customer service department, as well as when you use our websites. This policy applies to personal information about all of our customers and prospects, regardless of the channel through which the information is collected.
It is accessible to all and permanently from www.yvesrocher.ca
We invite you to read it carefully and to refer to it regularly.
We may process the following categories of personal information:
We may process the following categories of personal information:
The information you provide us depends on your interactions with our company: opening a loyalty card, creating a customer account on one of our websites, mail or online order, newsletter subscription, customer service contact... and on your use of our services, our websites. You will be informed whether your information is required or optional when collected. Failure to provide information marked as mandatory will prevent us from fulfilling your request. For example, your shipping address is required to deliver your order.
Please note that we do not store your credit card information used to pay for your purchases on our website, as this information is communicated directly to our Payment Service Provider in a secure mode.
For each processing, we collect and use only the information that is relevant and necessary for the intended purpose.
For each processing, we collect and use only the information that is relevant and necessary for the intended purpose.
We process your data for the purpose of performing a contract with you in order to:
We also use your data for other purposes that allow us to pursue our legitimate interests, always respecting your rights and interests, and where necessary, on the basis of your express consent:
Your data may also be used to comply with our legal or regulatory obligations.
We ensure that we retain your personal information only as long as necessary to fulfill each of the purposes outlined in this Privacy Policy.
We ensure that we retain your personal information only as long as necessary to fulfill each of the purposes outlined in this Privacy Policy.
We apply appropriate retention periods for each purpose, for example:
In accordance with the choices you have made, we may use your contact information to send you commercial offers by email, SMS and postal mail.
In accordance with the choices you have made, we may use your contact information to send you commercial offers by email, SMS and postal mail.
Offers by email or by SMS:
With your consent, you may receive our offers by email for our products and services. You may withdraw your consent at any time.
If you have shared your data with us when ordering and except if you object, we can send you our offers by SMS for our products and services. If you no longer wish to receive such offers, you may object at any time.
You are free to unsubscribe at any time to stop receiving these offers.
Non-advertising messages: We may contact you via email, phone or SMS to provide you with a better service or to fulfill our legal obligations. These messages are not commercial offers and do not include an unsubscribe link. For example, we may send you your loyalty reward or a remind of its expiration date.
Offers by mail:
With your consent, we may send you our offers by mail for our products and services. If you no longer wish to receive such offers, simply inform our customer service.
The recipients of personal information are duly authorized personnel of Yves Rocher Amérique du Nord Inc. the Yves Rocher Group, its service providers, partners and subcontractors.
Information may also be provided to the appropriate public authorities at their request, or to comply with other legal obligations.
The recipients of personal information are duly authorized personnel of Yves Rocher Amérique du Nord Inc. the Yves Rocher Group, its service providers, partners and subcontractors.
Information may also be provided to the appropriate public authorities at their request, or to comply with other legal obligations.
Occasionally, minors may wish to provide us with their contact information to subscribe to our newsletter, create a customer account or become a member of our loyalty program.
Occasionally, minors may wish to provide us with their contact information to subscribe to our newsletter, create a customer account or become a member of our loyalty program.
For minors who are under 15 years old we ask them to verify that they have the authorization of their parents (or legal guardians) before providing us with personal information.
For those we know are under the age of 13, we will not send them news and offers from our Brand.
We would like to clarify what information is shared with Facebook when using the "social login" feature and the "like" button on our website.
Some Yves Rocher stores may have cameras in place to protect you and also to prevent and combat theft of merchandise. For these purposes, you may be recorded, and your image may be stored at for 15 days.
Please contact the relevant store directly if you have any requests regarding video surveillance.
We take all necessary steps to ensure the security and confidentiality of your personal information to prevent its loss, accidental destruction, misuse and unauthorized access. The security of your information is ensured by measures such as anonymization, encryption, protection of our information systems, backup of information, etc.
We take all necessary steps to ensure the security and confidentiality of your personal information to prevent its loss, accidental destruction, misuse and unauthorized access. The security of your information is ensured by measures such as anonymization, encryption, protection of our information systems, backup of information, etc.
We are committed to storing your information in North America and the European Union.
In the event that a service provider transfers personal information outside of Canada, we ensure that the processing carried out respects a level of protection of personal information corresponding to those required by the regulations, supplemented by the internal rules of Yves Rocher.
We are committed to storing your information in North America and the European Union.
In the event that a service provider transfers personal information outside of Canada, we ensure that the processing carried out respects a level of protection of personal information corresponding to those required by the regulations, supplemented by the internal rules of Yves Rocher.
In accordance with the applicable regulations, you have various rights that you can exercise at any time.
You have the right to access, to rectify, to delete your personal information. You can also withdraw your consent at any time.
To exercise any of your rights, simply contact us by email: customerservices@mail.yvesrocher.ca
To exercise any of your rights, simply contact us by email: customerservices@mail.yvesrocher.ca
You can also contact our Customer Service Department by mail at the following address Yves Rocher Amérique du Nord Inc - Yves Rocher Customer Service - Data Protection Officer, 2199 Fernand-Lafontaine Boulevard, Longueuil, Quebec J4G 2V7, Canada.
Indicate your name, first name, postal address or email address associated with your account and if possible your customer number or loyalty card. In case of doubt about your identity, we may ask you for additional information or proof of identity (a copy of both sides, allowing us to verify the identity of the applicant).
We will respond to your request within one month of receiving your complete request. We reserve the right to refuse requests that are clearly unfounded or excessive.
We have appointed a Data Protection Officer (DPO), to ensure compliance with the applicable regulations and the standards described in this Policy.
If you have any questions or comments regarding the processing of your personal information, you can also contact the Data Protection Officer at the following e-mail address: customerservices@mail.yvesrocher.ca.
We are committed to making every effort to respect your rights with respect to your personal information. If, however, you feel that your rights have not been respected, you may file a complaint with the Privacy Commissioner in the province where you reside
What is a cookie?
A cookie is a small file that is dropped off and read when you visit our Website. A cookie may also be used when you read an e-mail, install or use a mobile application via your computer, smartphone, tablet, etc.
What is a cookie?
A cookie is a small file that is dropped off and read when you visit our Website. A cookie may also be used when you read an e-mail, install or use a mobile application via your computer, smartphone, tablet, etc.
Why do we use cookies?
Depending on your choices, the purpose of the cookies is to:
How do you set your cookie choices?
Your choice of cookies can be made by category from the cookie banner that appears on our Website. Only strictly necessary cookies are always deposited for the proper functioning of the Site.
You have several choices and this banner allows you to enable or disable certain cookies:
After 12 months, we will ask you again to make your choices.
You can at any time find the details of each cookie and set your choices in the "details of partners and cookies" section by clicking on cookie setting.
How long are cookies kept?
Each cookie has its own lifetime, within the limit of 13 months. You can find the retention periods for each cookie at any time in the "Partners and cookies details" section by clicking on the "Cookies settings" button above.
What third-party cookies are on our Website?
When cookies are issued and used by partners, they are subject to their privacy policies. We invite you to consult them directly on their Web site.
Partner applications on our Website:
Some of the features on our Website are provided by our partners. They allow you to share content and your preferences with these partners. They also allow us to provide you with advertising tailored to your interests. This is the case of features from partners such as Facebook, YouTube, Amazon, Pinterest, Snapchat, Tiktok.
Do we use cookies on other websites?
Our advertisements on other websites and applications may contain cookies that allow us to:
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What information can be shared with social networks?
We would like to clarify what information is shared with Facebook when using the "social login" feature and the "like" button on our website.
Facebook's "social login" feature:
If you choose to use your Facebook account to facilitate the creation of your Internet customer account, you agree to share with us certain information from your profile: first and last name, email address and date of birth only. This information is only used to facilitate the creation of your account.
The Facebook "Like" button on our website:
We include on our website the "Like" button provided by the social network "Facebook". Facebook may identify you through this button, even if you did not use this button when you visited our website. This type of button may allow Facebook to track your browsing on our website only if your Facebook account was active on your device (logged in) while you were browsing our website.
We have no control over the process used by this social network to collect information about your browsing on our website in combination with the personal information they have.
In general, we invite you to consult the privacy protection policies of the social networks in order to learn about the objectives they pursue, in particular advertising, by using navigation information that they may collect through their application buttons. These privacy protection policies should allow you to exercise your choices with the social networks, in particular by setting up your accounts for each of them.