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Yves Rocher

Terms and Conditions of Sale and Use

For information on the protection of personal information, please refer to our Privacy Policy.

Conditions of use of Yves Rocher’s website

Welcome to the YvesRocher.ca website (the "Site"), which is owned and operated by Yves Rocher North America Inc. ("Yves Rocher"). Please read these terms and conditions of sale and use of the Site ("Terms and Conditions") carefully before consulting and using this Site. These Terms and Conditions set forth the legally binding terms and conditions for your use of this Site, and the related services, offers, sales, content, promotions, modalities, as well as any order or purchase you make via the Site. By accessing and using the Site, you confirm your acceptance of these Terms and Conditions and your undertaking to fully comply with them and in compliance with applicable laws and regulations.

Yves Rocher reserves the right to modify the Terms and Conditions without notice and you therefore agree to regularly consult the Terms and Conditions to keep yourself informed of their content. Your access and use of the Site will be subject to the version of the Terms and Conditions posted on the Site at the time of use.

You may be accessing the Site from a computer or any mobile device and these Terms and Conditions govern your use of the Site, regardless of the means of access.

The Terms and Conditions apply to all users of the Site, including, without limitation, users who are contributors of content, information and other materials or services on the Site

If you do not agree to the Terms and Conditions, then you are not authorized to access, view, download or otherwise use the Site.

Last update: 18/02/2020
Conditions of eligibility

You acknowledge and agree that the Site, and the products and services offered by Yves Rocher, are intended only for personal, legal, non-commercial purposes and for use by persons who are above the legal age of majority in their province of residence (if you are a minor, you must obtain prior parental authorization), who are not barred from using websites, and who are able to enter into a legally binding contract under applicable legislation.

Your Account

You agree that you will not create or have more than one (1) account at any given time for the Site and that you will only provide us with true, accurate, current and complete information at all time when you create or register for an account, or when you place an order.

You are solely responsible for maintaining the secrecy of your account password. Your account is for your personal use only. You may not authorize others to use your account or transfer your account to any other person. You are solely responsible for all uses of your account and any activity performed through it, and you acknowledge that Yves Rocher expressly disclaims any liability in this regard.

We reserve the right to disable your user account or password, to suspend or terminate your right to use your account, your access to the Site or any services (or any portion thereof), at any time, without prior notice, in our sole discretion for no or any reason, including without limitation, if we consider that you have failed to comply with any of the terms of this Terms and Conditions.

General Terms of Sale
At YvesRocher.ca, we only ship within Canada. However, Yves Rocher has websites in USA, France, Germany, Belgium, Spain, UK, Italy, Luxembourg, Holland, Switzerland, Sweden, Norway, Denmark, Finland and Russia. For a complete listing of our web addresses, go to our corporate site, www.yvesrocher.com.
Personal information

When you use the Site, you are deemed to have read and accepted our policies, including our Privacy Policy. You therefore understand that by using our Site, including creating an account or placing an order, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. For information regarding the protection of personal information, please see our Privacy Policy.

Beauty Advice and Security

The beauty advice provided on this Site and/or the tools made available to define your beauty profile or beauty routine are merely simulations intended for assisting you. These information and tools are provided to you for strictly indicative purposes and shall in no event replace a medical diagnosis or clinical consultation, nor be substituted for a medical treatment. Yves Rocher does not offer any guarantee regarding these beauty advices or the use of such tools and assume no liability for any use you may make thereof. For any further information or in the event of doubt, we recommend that you consult your physician.

We also recommend that you read and follow carefully all instructions for use appearing on the products offered or on their packaging.

Contests and Events

This Site may, from time to time, contain contests to which you may enter in-store, via this Site or via a social media platform administered by Yves Rocher. Each contest is governed by its own contest rules, which you must read and agree to before you may enter, and by the applicable laws.

You may be invited or asked to attend events sponsor by Yves Rocher or held by a third-party (collectively, “Events”). Your participation in any such Events is at your own risk and you acknowledge that Yves Rocher disclaim any liability related to your attending to, or your participation in any activities available at the Events.

Gift Cards

Yves Rocher gift cards are only available in Yves Rocher stores. Gift cards can be used at any time to pay for in-store purchases but cannot be used to pay for online purchases. They cannot be redeemed or exchanged for cash. Gift cards are freely transferrable and should be safeguarded like cash. Gift cards have no market value except where required by law. Gift cards have no associated fees or expirations dates. Damaged or modified gift cards will not be accepted. In case of loss, theft or unauthorized use, we will not replace the gift card. If the total of your purchase is less than the value of your gift card, you will be able to use the remaining balance for future purchases. If the total value of your purchase is greater than your gift card balance, you must provide your credit card details, debit card, cash, or other accepted method of payment to cover the balance. In the case where an item that was purchased using a gift card is returned, a new gift card will be issued at the refunded amount. The purchase of Yves Rocher’s gift cards is final and cannot be refunded or exchanged. The use of a gift card constitutes acceptance of these terms and conditions.

User Content

We welcome any product reviews, comments, suggestions, feedback, information, ideas, opinions or other content of a similar nature that you provide or post on our Site ("User Content"), subject to the Terms and Conditions.

All User Content is under your control, and you, not Yves Rocher, have full responsibility for its the legitimacy, legality, reliability, accuracy, appropriateness and compliance with applicable legislations. You acknowledge and agree that Yves Rocher expressly disclaims any responsibility regarding any User Content. You hereby release, discharge and agree to hold Yves Rocher and any person acting on its behalf harmless from any liability related in any way with the User Content.

Subject to our Privacy Policy, all User Content will be treated as non-confidential and non-proprietary. All User Content is entirely voluntary and reflects only the opinion of the person who submitted it and does not necessarily reflect the views of Yves Rocher. We reserve the right, at our sole discretion, to use or not such User Content, without any obligation on our part.

Prohibition to sell out of networks

Our products are intended for personal, non-commercial purposes only and are solely intended to be sold through the distribution networks of Yves Rocher. Consequently, any sale, purchase, distribution or prize giving of our products with the purpose of reselling outside of Yves Rocher’s networks, namely, but not limited, through any websites, are forbidden. In addition to damage or claim that we may have for an infringement of our trademark, the integrity of our products or any other intellectual property right, any breach of this paragraph may be such as to engage the civil and, where appropriate, criminal liability of its author(s).

However, if you need, for personal and non-commercial purposes only, more than nine (9) identical products, please call our customer service.


Yves Rocher uses its best efforts to ensure that the Site is regularly updated and to ensure the accuracy and reliability of the information contained on the Site. However, despite its efforts, Yves Rocher cannot guarantee that the Site will be free of errors and therefore declines all responsibility in this regard.

Intellectual property and copyrights

Yves Rocher, or its providers, exclusively own and retain all right, title and interest in and to the Site, and all Content used by Yves Rocher on the Site (including software, materials, formats, slogans, interfaces, information, text, data, graphics, images, video, logos, icons, audio, content, computer code, proprietary, design, arrangement, etc), and also all trademarks, product name, and logos or any other intellectual property appearing on this Site (collectively the “Intellectual Property Material”). This Intellectual Property Material is protected by Canadian and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. All rights are reserved.

It is strictly forbidden to use, in any manner whatsoever, and to reproduce, print, store, re-edit, change, upload, download, sell or otherwise copy the contents of this Site or any Intellectual Property Material, whether in whole or in part, for any reason, on any medium or in any format whatsoever, whether already invented or invented in the future, without the prior written consent of Yves Rocher.

Yves Rocher permits you to view the content and print the pages of this Site for your personal and private use at home, but in no way for a commercial use. Any alteration or digitally enhanced of any element of the Intellectual Property Material, information or any other content of the Site is strictly prohibited, without the prior written consent of Yves Rocher.

The Terms and Conditions and your access or use of the Site do not grant you any right, title or interest in the content of the Site or in the Intellectual Property Material and Yves Rocher retains all rights in relation to intellectual property. Any use of the Site, other than as expressly permitted herein, is a breach of this agreement and may constitute a violation of copyright, trademark, intellectual property or other laws.

In case of a breach of any terms of this section, your right to use the Site will cease immediately and you must destroy any and all copies of the content in your possession.


Some hyperlinks appearing on the Site may give you access and refer you to other external websites not belonging to Yves Rocher. Yves Rocher has no control over these external websites and is in no way responsible for their content. The inclusion of such external hyperlinks on the Site is informative only and does not imply that Yves Rocher endorses, approves or guarantees in any way the information posted or the representations made therein, including their products, services, warranty or else.

You acknowledge and agree that you are solely responsible for and assume all risk associated with your use of any such external websites or resources and you must ensure you consult their terms and conditions and policies. Yves Rocher will not be liable for any direct, indirect or consequential damages, losses or claims of any kind, arising out of your access to or use of an external website, the services or any information contained therein via a hyperlink contained on this Site. Furthermore, Yves Rocher declines all responsibility in the event that the content of these external websites contravenes the legal and regulatory provisions in force.

You acknowledge and agree that access to or use of the Site or any external websites may involve potential risks of contracting a computer virus through your computer and/or the peripherals connected to it. Yves Rocher makes no representation whatsoever as to the security or virus-free nature of such external websites and expressly disclaims any liability in this regard.

Furthermore, Yves Rocher reminds you that any creation of hyperlinks to this Site is strictly prohibited without the express, prior and written consent of Yves Rocher.

Limitation of liability

To the maximum extent permitted by applicable laws, Yves Rocher, its parent companies, subsidiaries and affiliates, and each of their respective officers, directors, employees, contractors, agents, partner, suppliers and representative will not be responsible for any damages, injury, losses or claim, direct or indirect, incidental or consequential, of any kind whatsoever, including without limitation, personal injury, loss of profit, data, use, good will, or other intangible losses, resulting or related, directly or indirectly, with: (a) any access to your account, by yourself or anyone else, or inability to access it, or any activity performed through it; (b) your access or use of the Site or any service available on or through the Site; (c) the purchase or use of goods or services offered by Yves Rocher; (d) any content or information obtained from the Site; (e) any errors, inaccuracies or omissions contained on the Site or any element linked to this Site; or (f) any failure of performance, error, omission, interruption, communication failure, delay in operation, in transmission, defect, theft, virus, destruction or unauthorized use or access to, or alteration of this Site.

Yves Rocher may not under any circumstances be held liable for any damages whatsoever caused to your computer, the data contained thereon, or its peripheral devices and expressly disclaims all such liability, including any liability for any delays or any failure in data transmission.

At all time, you agree that your exclusive and sole remedy is to stop using the Site.


By using the Site, you agree at all times to defend, indemnify, and hold Yves Rocher, its parent companies, subsidiaries and affiliates, and each of their respective officers, directors, employees, contractors, suppliers and representatives harmless from any and all claims, liabilities, actions, damages, losses, costs, and expenses (including, but not limited to, attorneys' fees and legal expenses), direct or indirect, arising in any way from or in connection with : (a) any breach or violation of this Terms and Conditions or our Privacy Policy; (b) any access to your account, by yourself or anyone else, and any activity performed through it; (c) your use of the Site or any service available on or through the Site; (d) any content or information that you have provided on the Site; or (e) an infringement of any Intellectual Property Material.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to assist and cooperate with Yves Rocher, on demand, in asserting any available defenses.

Disclaimer of warranty

Your use of the Site is at your own risk. You understand and agree that the Site is provided to you on an “As Is” and “As Available” basis. Without limiting the foregoing, Yves Rocher makes no representations and disclaims all expressed and implied warranties, guarantees and conditions of any kind, including without limitation, representations, warranties or conditions regarding accuracy, currency, availability, timeliness, completeness, non-infringement, uninterrupted or error-free operation, security, legality, suitability, merchantability, fitness for any particular purpose, or those arising by law, statute, usage of trade, or course of dealing.

No advice or information, whether oral or written, obtained from Yves Rocher or through the Site or the Newsletter will create any warranty not expressly made herein.

Term and termination

These Terms and Conditions are effective and binding on you on the date you access the Site and remain in effect until terminated. If you wish, you may cease using the Site or suspend your access at any time. Yves Rocher may, in its sole discretion, cease providing you with access to the Site at any time, without prior notice, without or for any reason whatsoever.

In case of termination, your obligations under these Terms and Conditions will survive, including the ones in relation to indemnification, limits of liability and respect of intellectual property rights.

Upon termination of this agreement, for any reason whatsoever : (a) Yves Rocher will no longer provide with access to the Site and you agree to cease using it; and (b) Yves Rocher will be entitled to retain, use and communicate your personal information in accordance with this Terms and Conditions, with Yves Rocher’s Privacy Policy and all applicable laws.

Force Majeure

If Yves Rocher’s performance of any of its obligations stipulated herein, or in the order confirmation, is delayed due to an event of force majeure or for any other reason beyond Yves Rocher's control (including total or partial disruption or strike, including of postal services, means of transport and/or communications), the date of performance shall then be extended by a period equal to the delay. Yves Rocher cannot be held responsible for the non-performance of such obligations in the event of force majeure or any other reason beyond its control.

Entire Agreement, Severability and Waiver

These Terms and Conditions constitute the entire and only agreement between you and Yves Rocher, and supersede any prior or contrary agreement, provision, representation or warranty.

All covenants, representations, warranties and obligations contained in the Terms and Conditions shall be binding upon and enure to the benefit of both you and Yves Rocher, and any respective successors, permitted assigns, legal representatives, heirs and trustees.

The invalidity or unenforceability of any provision of these Terms and Conditions or its non-application to any person or circumstance, for any reason whatsoever, shall not affect the validity of the remaining provisions of the Terms and Conditions.

The non-performance of a provision of this Terms and Conditions does not constitute a waiver of the right to subsequently enforce that provision or any other provisions of the Terms and Conditions.

Governing Law

The Terms and Conditions, and all activities available on and through the Site, are governed by the laws of the Province of Quebec and any federal laws of Canada. Should situations arise where international laws may be applicable or there be conflict with other jurisdictional laws, the governing law(s) will be applied. The United Nations Convention on Contracts for the International Sale of Goods will not apply in any way to this Terms and Conditions or to the transactions contemplated by this Terms and Conditions.

You expressly agree that any claim or dispute with Yves Rocher, its affiliates, employees or representatives, or relating to the Terms and Conditions, or relating in any way to your access, use or content of the Site (including any order placed on this Site), will be subject to the exclusive jurisdiction of the courts of Quebec, Canada.

Customer Service

For any questions and/or comments you may contact us by phone at our toll-free number 1-888-909-0771, Monday to Friday from 8:00 AM to 9:00 PM (EST) and Saturday from 9:00 AM to 7:00 PM (EST), by email at serviceclientscanada@yrnet.com, or by clicking on CONTACT US.

To contact customer service for either Yves Rocher store, click on OUR STORES for the contact information and store hours.


Yves Rocher’s head office is located at 2199 Boulevard Fernand-Lafontaine, Longueuil, QC, J4G 2R8.

Communication via text messages

If you elect to receive marketing and support text messages from us, either via our website or by sending a text message indicating your consent, you are providing (and signing) your prior express written consent to receive recurring marketing or promotional and support text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. These may include cart abandon messages. Message frequency varies. This service is optional, and your consent is not a condition for purchase. You can opt out of receiving any further Text Messages from this program at any time by replying “STOP” to any Text Message you receive from us. For help, reply “HELP” to any Text Message you receive from us or email textsupport@wunderkind.co. In addition to any fee of which you are notified, your mobile provider’s message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier’s pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances will we or our affiliates be responsible for any Text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number. If your carrier does not permit Text messages, you may not receive the Text Messages. Neither we nor the wireless carriers (such as T-Mobile) will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider’s name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use telephone numbers, please read our Privacy Policy. You can change the language of your text messages at any time by replying "SWITCH" to any text message you receive from us. This will switch from French to English, depending on your preference.

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