GIFT TO BE CHOSEN WITH ANY ORDER*

All answers to questions about our products

How to choose a face care beauty routine?

You want to find the face care routine adapted to your skin? Hurry up and do your online skin diagnosis. In less than 2 minutes, you will find the face care range that best suits your skin needs!

How to received product samples?

With any order, you will be able to choose 3 samples in your basket to test our products. To make up your mind about a product, you also have the possibility to buy a small size version if it exists in the Travel essentials section. We are sure you are going to love them!

Note: Please note that the minimum order amount is $10. While quantities last.

Are your products gluten-free?

Our cosmetic formulations do not contain gluten as an ingredient per se. Due to the presence of certain plant extracts however, our formulations may contain traces of gluten at an extremely low concentration, or even undetectable by current analytical techniques. That's why we can't guarantee that our products are 100% gluten-free.

Are your products vegan?

We are committed to offering a wide range of vegan products, and most of our products are actually vegan. The few ones that are not contain beeswax, which is a secretion of honeybees.

Are your products tested on animals?

Since 1989, Yves Rocher has decided to stop testing on animals and to pursue other methods in order to ensure the quality of their products. In general, the brand refuses any raw material of animal origin (with the exception of beeswax).

How to get more information on the products and how to use them?

While browsing through the website, you will find all the necessary information to get to know our ranges and products better: textures, compositions, how-to-use tips, commitments, etc. If you have additionnal questions, you can go to the nearest store or contact the Customer Service ; our advisors are here to help you!

How to get the product composition?

While you are browsing through the description on the online product card, you will find the complete list of ingredients composing the product. The ingredients from natural origin are indicated in green.

How to understand the products ingredients list?

The ingredients lists can quickly become hard to get… This is why we have written an Ingredient Glossary just for you! Botanical ingredient, preservative, emollient, colorant… We tell you everything about the ingredients that compose our products and their utility. Ingredients from natural origin are easily spotted, they are indicated in green.

Why is my product discontinued?

Thanks to permanent research, product innovations are made every year. This is why, to always offer you better-performing products, we have to replace some of them from time to time.

Do not hesitate to consult our advisors in stores or by phone to find the product that best suits your expectations!

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