All answers to account questions
How to create an account on the website?
It's easy! From the home page or the menu, you just need to fill in the account creation form with your personnal information and to choose a password.
Then, you only need to confirm the creation of your account by clicking on "Create my account" at the bottom of the page.
How to retrieve a lost password?
If you forgot or lost your password, click on "Log in" in the menu and then on "Forgotten password" to get it back. The email address associated to your account will be asked to retrieve your password.
How to change the email address associated to my account?
To change your email address, you need to log in to your account at the top of the page with your current email address and your password. Once you are logged in, click on "My personal information". Fill in your new email address and click on "Validate"; it's done! Note: With any email address change, your login information will be changed. You need to enter your new email address to log in.
How to change the postal address associated to my account?
To change your postal address, you need to log in to your account at the top of the page with your email address and password.
Once you are logged in, click on "My personal information". Fill in your new postal address and click on "Validate"; it's done!
Note: With any order placed, check in your basket that the postal and billing addresses are correct.
How to change the password to my account?
To change your password, you need to log in to your account at the top of the page with your email address and current password.
Once you are logged in, click on "My personal information". Fill in your new password and click on "Validate"; it's done!
Where is my customer number?
Your customer number can be found:
- In your shipping notice email received when your order leaves our warehouse.
- On your order form received in a previous order.
It's a 9-digit number.
How to delete my account?
To delete your account, you need to log in to your account at the top of the page with your email address and current password. Then, click on "Delete my account" and confirm on the pop up window that will show up if you are sure that you want to delete it.
