All answers to account questions

It's easy! From the home page or the menu, you just need to fill in the account creation form with your personnal information and to choose a password.

Then, you only need to confirm the creation of your account by clicking on "Create my account" at the bottom of the page.

If you forgot or lost your password, click on "Log in" in the menu and then on "Forgotten password" to get it back. The email address associated to your account will be asked to retrieve your password.

To change your postal address, you need to log in to your account at the top of the page with your email address and password.

Once you are logged in, click on "My personal information". Fill in your new postal address and click on "Validate"; it's done!

Note: With any order placed, check in your basket that the postal and billing addresses are correct.

To change your password, you need to log in to your account at the top of the page with your email address and current password.

Once you are logged in, click on "My personal information". Fill in your new password and click on "Validate"; it's done!

Your customer number can be found:

• In your shipping notice email received when your order leaves our warehouse.
• On your order form received in a previous order.

It's a 9-digit number.

To delete your account, you need to log in to your account at the top of the page with your email address and current password. Then, click on "Delete my account" and confirm on the pop up window that will show up if you are sure that you want to delete it.