GIFT TO BE CHOSEN WITH ANY ORDER *

Live video

Shop live with one of our beauty experts.

SHOP WITH COMPLETE PEACE OF MIND

To start your session, click on the following icon at the bottom right of your screen.
icône vidéo

If you have any questions regarding deliveries, receipts or other matters, please contact our customer service:
1 888 909-0771
Toll-free calls
Monday to Friday from 8:00 a.m. to 11:30 p.m. and Saturday from 8:00 a.m. to 8:00 p.m. (EST)

HOW DOES IT WORK?

1

Consult one of our available beauty experts by clicking on one of them. If your microphone is turned off, please turn it on so the expert can hear you.

The expert is not available? Leave your contact information and specify the time at which you would like to be contacted. You will receive an email or SMS notification when the expert is available.

Consult one of our available beauty experts
2

Ask all your questions to the beauty expert via a video call from the comfort of your home. Take advantage of her beauty advice, tips and gift ideas.

Ask all your questions to the beauty expert
3

When you choose a product, the beauty expert can put it directly into your shopping cart. You can then choose to continue shopping or complete the order right away and proceed to checkout on the site.

When you choose a product, the beauty expert can put it directly into your shopping cart

FAQs

WHAT SHOULD I DO IF I DON’T WANT ONE OF THE PRODUCTS IN MY BASKET?

There is no obligation to buy what the expert put in your cart.
You can remove these products from the cart at checkout.

DO I HAVE TO USE MY CAMERA DURING THE CONVERSATION?

The use of your camera is not mandatory, however, for an optimal experience, we recommend that it be turned on.

IS THE CALL RECORDED?

No, no call is recorded.

HOW ARE PERSONAL DATA PROCESSED IN THE CONVERSATION?

This service is managed by Spockee, our partner. Purchases are made on the Yves Rocher site and Spockee does not store any personal data.

Your preferences concerning your privacy, confidentiality and the use of cookies
At Yves Rocher, we use cookies for the sole purpose of improving and personalizing your experience and offers.
Click here for more information