Your privacy is very important to Yves Rocher Amérique du Nord Inc. ("Yves Rocher" or "we") and our customers' trust remains our priority. This policy has been prepared for the purpose of asserting our commitment to protect the confidentiality of information we hold about our customers and to inform you of our practices with regard to the collection, use and disclosure of personal information that you provide to Yves Rocher. This policy applies each time you provide us with personal information, either during your visit to one of our stores, in writing by completing a competition entry coupon, purchase order, online questionnaire, by subscribing to our newsletter, by telephone or online through our Website, or at any other time Yves Rocher collects, uses, discloses or keeps your personal information.
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- Responsibility and Commitment
- Identification of Purposes
- Security Measures
- Electronic Commerce
- Complaints Procedure
- Communicate with Us
We are responsible for the personal information we manage including the personal information that we disclose to our partners, proxies, representatives or agents. The latter are committed by contract with Yves Rocher to protect personal information thus disclosed by implementing procedures allowing them to meet the commitments set out in this Policy. Partners, proxies, agents or representatives of Yves Rocher are therefore prohibited from using the personal information of Yves Rocher customers for purposes other than those for which the information has been provided. Yves Rocher has designated a person within the company to ensure compliance with this Policy and the laws relating thereto, and has implemented this Policy alongside administrative procedures necessary for protecting personal information, receiving customer complaints and following these up as soon as possible. Yves Rocher ensures the continued training of its staff and the application by the latter of the administrative policies and procedures relating to the protection of personal information. If you have any questions on this matter or would like more information, please contact us using one or other of the means provided below.
Yves Rocher collects various personal details, such as your surname, first name, postal address, e-mail address, telephone number, gender, account number, date of birth, credit card number, as well as your responses to our questionnaires, your preferences, comments, information relating to your transactions, as well as statistics on your visits to our Website for the purposes set out herein. Some of this personal information is mandatory for the purposes of conducting a transaction and some is optional. The mandatory personal information is identified by asterisks (*) in the written or electronic Yves Rocher forms or verbally by our staff at the time of collection.
- COLLECTION: Yves Rocher collects only personal information which is necessary for the following purposes:
- To provide you with Yves Rocher products and services
- To confirm the transactions that you make with Yves Rocher
- To confirm your orders
- To create an account so you can order our products and services
- To ensure the delivery of your orders
- To communicate with you to inform you of the status of your orders, the availability of a product, and what's new in stores and on the Internet
- To check, where necessary, our clients' identity and credit
- To answer your questions regarding your account, your files and your orders
- To meet the legal and regulatory requirements in force
- To offer you products and services to meet your needs
- To learn your views, interests, preferences, suggestions and comments on our products and services
- To present you with offers, incentives and gifts
- To promote and launch our products and services
- To ensure continuous improvement of our products and services so that they meet your expectations
- To send you our offers and promotions by mail, e-mail, text message or any other means of communication
- To inform you about products and services of other companies that might be of interest to you
- To send you our newsletter, at your request
- To compile statistics on our clients
- To recover sums due.
The optional data recorded, without consequence to the order, are the following:
- Your telephone number: it allows us to contact you to inform you of exclusive offers or of a possible delay in delivery
- Your date of birth: an important date for Yves Rocher who always have surprises in store
- Your product preferences: Yves Rocher can thus provide you with services and offers more tailored to your expectations.
Yves Rocher is committed to obtaining information on its clients by fair and lawful means. If we have to collect personal information for purposes other than those identified above, we undertake to give advance notice to our clientèle and to obtain the necessary permissions for the collection, use and disclosure of such personal information, where appropriate.
Yves Rocher ensures that it makes known to its clients, through this Policy, its Website or its employees, the purposes for which personal information is collected, used and disclosed. By providing personal information to Yves Rocher you authorize us to collect, use and disclose such personal information in accordance with this Policy and as permitted or required by law.
By completing our registration form for the Newsletter, you consent to receive the Newsletter by e-mail in order to be informed of what's new, our offers and promotions.
By responding to our surveys, competitions, requests for opinions, preferences or interests, you are consenting to the collection, use and disclosure of information provided for the purposes identified in this Policy and those specifically identified in the participation form.
Yves Rocher is committed to informing you of any changes to this Policy through written communication or through our employees, and by stating, at the end of this Policy, the date of the most recent changes and the content thereof.
You may at any time refuse or withdraw your consent to the collection, use or disclosure of your personal information by contacting us in any of the ways listed below.
We also invite you to familiarize yourself with the terms and conditions of sale and use of the website for more details on the procedures and our respective obligations regarding the updating of your personal information.
Our Site also uses AdWords and Google Analytics Remarketing List for Google Display Network. With Google, we use proprietary cookies (like Google Analytics cookies) and third party cookies (like DoubleClick cookies) in order to adapt, optimize and deliver ads based on your past visits. Therefore, Google can display our ads on other Sites that you visit.
You can disable DoubleClick cookies by visiting Google Display Network via the Ad Settings page at google.com/settings/ads. Please note that if you disable all cookies, you will not enjoy all the features on our Site.
Yves Rocher maintains an adequate level of physical, procedural and technical security in its offices and on its premises reserved for the storage of personal information. Yves Rocher thus limits access to your personal information to employees who must necessarily have access to it in order to fulfil their functions. Records containing personal information on paper are kept in locked filing cabinets, access to which is restricted to authorized personnel. Personal information on electronic media is protected by technical and technological means, such as passwords, firewalls, anti-virus software and other protection software, as well as by the encryption of certain data thus preventing loss, theft, unwanted intrusions, improper use, unauthorized changes and malicious attacks. Yves Rocher ensures that its servers are kept in a secure environment and its IT infrastructure is managed by specialists who ensure that data is protected. All employees of Yves Rocher are trained and made aware of the importance of protecting the confidentiality of personal information.
As regards information relating to your credit card and its secure use, we refer you to the terms and conditions of sale and use of the website.
All persons who so request have the right to be informed of the existence of personal information concerning them, the use made of it and the fact that this personal information has been disclosed to third parties. Persons concerned who so request also have the right to consult the information that Yves Rocher holds about them, subject to the exceptions provided by the relevant legislation. On request, persons concerned may obtain the list of organizations or third parties to which their personal information has or could be communicated for the purposes identified herein. They may also challenge the accuracy and completeness of the personal information concerning them and request appropriate corrections. Yves Rocher will, as soon as possible, make the necessary changes to the personal information of the persons concerned when the latter have demonstrated that this information is inaccurate or incomplete. To exercise these rights, the persons concerned must send a written request to this effect to the Yves Rocher Chief Privacy Officer. In this request, you must provide enough information for us to be able to identify you clearly and thus inform you of the existence, use, and disclosure of personal information that we hold about you. Yves Rocher will proceed with the review of the written request within thirty (30) days of receipt. This time limit may be extended on notification by an additional period of thirty (30) days if observation of the initial deadline impedes the activity of Yves Rocher or if the request requires a consultation which makes it difficult to respect the original deadline. No fee is required by Yves Rocher for the processing of such a request, unless the request is complex. Within the allotted response time, Yves Rocher reserves the right to refuse any request, in accordance with the law. If applicable, any refusal will be duly explained and you will be informed of the possible courses of action provided by the law. If you are dissatisfied with the response provided by Yves Rocher following your request, you may file a complaint with the Yves Rocher Chief Privacy Officer as detailed in the following paragraph.
If you have a complaint about the application of this Policy by Yves Rocher, you may send a written complaint to the Yves Rocher Chief Privacy Officer at the following address: Directeur des renseignements personnels d’Yves Rocher, 2199, boulevard Fernand-Lafontaine, Longueuil (Quebec) J4G 2V7. Yves Rocher undertakes to carry out an investigation and to respond to your complaint within forty five (45) working days. If your complaint is justified, we will ensure that the required corrections are made.
Yves Rocher reserves the right to modify this Policy at any time and to publish the new policy incorporating the changes on its Website or by any other means of communication. We invite you to re-read this section, which will inform you of the dates on which updates are made and will summarize the changes. Any changes to this Policy will be made in conformance with the laws in force. The fact that you continue to provide personal information to Yves Rocher or use its Website, or place orders, following the display of changes to the policy, is equivalent to implicit acceptance of the amendments to the Policy.
Yves Rocher ensures that its Policy relating to privacy and the protection of personal information is easily accessible through its Website, its written communications and its staff. If you have any questions about this Policy or if you have questions or comments about our policy or if you want to inform us of your preferences regarding personal information, you can contact us by calling 1-800-321-3434 or by writing to the following address: Service Clients Yves Rocher – Chief Privacy Officer, 2199, boulevard Fernand-Lafontaine, Longueuil, Quebec, J4G 2V7. We will respond to your written request within thirty (30) days of its receipt.